Every complaint gets a token. Every token gets resolved.
Rezolvio is a free complaint management app for schools, hospitals, offices and housing societies. Staff file a problem in two taps, admins see what is overdue, and everyone can see where it stands.
Free for up to 15 active users per organisation. Works on weak signal: complaints wait offline and send themselves.
AC not cooling, Ward 3
Filed 3 days ago · past the 48 h target
OVERDUEWater leak, 2nd floor
Ali (Maintenance) is on it · 5 h
IN PROGRESSPrinter jammed, Reception
Filed 20 minutes ago
NEWLift light broken
Resolved yesterday
RESOLVEDBuilt like a token counter, not a spreadsheet
The parchi idea everyone already knows from banks and hospitals, applied to the complaints inside your organisation.
A number for every complaint
Each complaint becomes a token with its age on it, so nothing gets lost in a WhatsApp group or a register.
TRACEABLEStatus at a glance
New, In progress, Resolved on one rail. The person who complained sees it move without asking.
LIVEOverdue stands out
Complaints past their target turn brick red and rise to the top of the admin list.
ACCOUNTABLEChat on the complaint
Questions and updates stay on the token itself, with every status change in the same thread.
IN-APPUsers, admins, management
Members join by code, email or company domain; admins approve, lock and manage roles.
ORG-READYFinished work goes quiet
Resolved complaints fade back, so the screen only shows what still needs someone.
CALMFrom masla to hal in four steps
The same rail you see on every token.
- 01
File
A member describes the problem and where it is. No signal? It is saved and sent later.
- 02
Pick up
Admins and management get a push, see the oldest first, and start it.
- 03
Talk
Updates and questions happen in the complaint chat, visible to the person who filed it.
- 04
Resolve
Marked resolved with a note; it goes quiet and stays in the history.
Simple, Transparent Pricing & Easy to Use
Choose the plan that works best for your organization. All plans include core features with varying levels of support and customization.
Free Plan
Perfect for trying out Rezolvio
- Up to 15 active users
- Role-based access
- In-app notifications
- Ad-supported
- Email support
Custom Plan
Tailored for your organization
- Unlimited users
- Custom features & modules
- Priority support
- No ads
- Custom branding
Frequently Asked Questions
Find answers to common questions about Rezolvio.
Rezolvio is a mobile-first complaint and issue resolution app designed for premises-based environments like offices, schools, hospitals, and other institutions. It streamlines the process of submitting, tracking, and resolving complaints through a structured, transparent workflow.
Rezolvio is primarily designed as a mobile-only app to ensure ease of use for all staff and residents within a premises. However, management and admin staff may access certain features through a web dashboard for oversight and reporting.
Absolutely! Rezolvio is fully customizable. Our Custom Plan clients can request specific features, modules, and UI tweaks to match their organization's unique needs and workflows.
Rezolvio sends real-time push notifications directly to users' mobile devices for status updates, new messages, and complaint assignments. This ensures immediate awareness and response to issues.
We take data security seriously. All data is encrypted in transit and at rest, we comply with relevant data protection regulations, and we offer role-based access controls to ensure users only see information relevant to their role.
Ads are part of the Free Plan to support the service. To remove ads and access additional features, you can upgrade to our Custom Plan, which offers an ad-free experience along with many other premium features.
Rezolvio is used by a variety of premises-based organizations including corporate offices, educational institutions, hospitals, hotels, residential complexes, government buildings, and more. Any organization that needs to manage complaints from residents, students, or staff can benefit from Rezolvio.
The Free Plan can be set up almost immediately. For Custom Plan clients, implementation typically takes 2-4 weeks depending on the level of customization required. Our team will work closely with you to ensure a smooth rollout.
Masla batayein. Hal payein.
Set up your organisation in a few minutes. Free for up to 15 active users.
Contact Us
Have questions or ready to get started? Reach out to our team.