Introduction
Welcome to Rezolvio! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Information We Collect
Personal Information
When you use Rezolvio, we may collect information that can be used to identify you, including:
- Name and contact information
- Organization details
- User account credentials
- Profile information and preferences
Usage Data
We automatically collect certain information when you use the app, including:
- Device information and operating system
- IP address and browser information
- App usage statistics and interactions
- Crash reports and performance data
Complaint Data
To provide our services, we collect and process information related to complaints, including:
- Complaint descriptions and details
- Supporting documents and images
- Status updates and resolution information
- Communication between users and staff
How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our service
- To process and manage complaints
- To communicate with users about their complaints
- To improve our services and user experience
- To monitor usage and analyze trends
- To detect, prevent, and address technical issues
- To comply with legal obligations
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy:
- With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
- For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Service Providers: We may share information with third-party service providers who perform services on our behalf.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection practices
Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request access to your personal information.
- Correction: You can request correction of inaccurate information.
- Deletion: You can request deletion of your personal information, subject to certain legal obligations.
- Objection: You can object to certain processing of your information.
- Portability: You can request a copy of your information in a portable format.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Children's Privacy
Rezolvio is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from children under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@rezolvio.app
Address: 123 Business Ave, Suite 100, San Francisco, CA 94105